PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY:
The Company reserves the right to make changes to any part of these Terms and Conditions. We will notify you of such change. The Company may add to or alter these Terms and Conditions from time to time and any alterations or additions will apply to new business but not to existing contracts. Please refer to your copy of these Terms and Conditions, or alternatively you can request a copy by contacting the company.If you do not agre with these TERMS AND CONDITION please do not approve Cleaning proposal.
1a. These Terms and Conditions represent a contract between Star Team Cleaning Company Ltd. and the Client.
1b. The Client agrees that by booking Star Team Cleaning Company cleaning services by phone, fax, email or its website, is bound by the Star Team Cleaning Company Limited Terms and Conditions.
1c. These Terms and Conditions shall prevail over any other terms of business, purchase conditions, alterations or variations put forward by the Client, unless otherwise agreed or approved in writing by a director of Star Team Cleaning Company Limited.
1d. These Terms and Conditions are governed by the relevant United Kingdom law, and by agreeing to be bound by them the Client agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom.
2. Payments for Services & Refunds
Star Team Cleaning Company Limited Terms and Conditions is provided as a guide of what is expected of our clients. Payment for cleaning services is due in full at the time of service unless other arrangements have been made. If you will be paying by check or cash on a regular basis, and no one is going to be home on the day of your scheduled cleaning service, payment must be left on the counter. If we arrive to clean and there is no payment, we will contact you and ask you to leave double next time when we came back to clean your house.
Star Team Cleaning Company Limited accepts payment in the following forms: Cash, Personal Check, and Credit Cards. Please make checks out to Star Team Cleaning Company Limited.
Regular Clients- If paying by check or cash on a regular basis, please leave all payments for services on the kitchen counter. We pride ourselves in giving superior service to our clients. We go above and beyond to make sure you are completely satisfied with your cleaning service. If you are dissatisfied with your cleaning service for any reason, please contact us within 24 hours of your cleaning and we will return to re-clean the area/areas you are dissatisfied with at no additional cost to you.
In the event a payment arrangement was made and an invoice was sent, Star Team Cleaning Company Limited may charge a late fee for any amounts which are not paid when due. The late fee will be 10% of the subtotal each month the invoice is not paid.
We do not assess a fee for cancelations/ reschedules as we understand things can come up. We do appreciate as much notice as possible.
The Client can cancel or reschedule the scheduled service by giving us at least a 48 hrs notice. Failure to provide us with the needed notice may be extra chargeable if that happens regulary.
We reserve the right to refuse any cleaning job if the condition of the property is hazardous to the health and well being of our operatives.
The cleaning company has the right to cancel or reschedule a service in cases where an accident or any unexpected circumstances have befallen the assigned cleaning team.
4. Entry to Homes
Star Team Cleaning Company Limited has three different options to choose from so that your cleaners have entry into homes.
1). Client may opt to not give a key to the company and be home on their day of cleaning. The client must be home during their specific time frame to let the cleaners in/out of the home. If no one is home when the cleaners arrive, a cancellation fee will be charged.
2). Client may provide the company with a key. In the event of termination of the cleaning agreement, keys will be returned to the client within 48 hours of the final cleaning. For your protection, keys will not be linked to any information pertaining to the client. Keys are kept in a secured area and are crossed referenced in case of loss.
3). If a client chooses to leave their door unlocked, place the key under the mat, or leave their house key in an unsecured place for the cleaners to gain entry, the client releases Star Team Cleaning Company from all liability that arises from damage made before or after the cleaners leave the premises. The client understands that they will be responsible for any damages that are caused before/after their scheduled cleaning team.
It is not necessary for the client to disarm their alarm system for their scheduled date of cleaning. If you would like, you may contact your alarm company and have a house cleaner code issued.
5. Price Increases
Star Team Cleaning Company Limited reserves the right to adjust client rates at any time. You will be notified 14 days prior to any price increases.
6. Employee Solicitation
When entering into an agreement for services with Star Team Cleaning Company Limited , you agree not to solicit for hire any staff member introduced to you by Star Team Cleaning Company Limited for any home-related services or commercial -related services.
The Customer acknowledges the Company invests significant resources in recruiting, selecting and training its Cleaners. Unless the Company gives prior written permission, the Customer must not, directly or indirectly, engage, employ or contract with any Cleaner to provide domestic or commercial cleaning services or any other domestic or commercial services to the Customer or any associate of the customer for any period during which services are provided by the Company and for a period within 12 months after the conclusion of any Service. The 12 month period remains in effect even if the Cleaner leaves the employment of the Company during this period. The Customer acknowledges that the Company may suffer loss and damage, including, without limitation consequential loss, as a result of a breach of this clause by the Customer.
If you are found to have solicited one of our staff members, please be advised that our referral/ training fee is £ 2500 payable to Star Team Cleaning immediately upon employing our staff for any services to your home/ business. Your maid (s) will also be immediately terminated .
7. Termination of Contract
There are no minimum terms of a contract. However, if the Client decides to terminate the services, two weeks written notice is required. Failure to do that may result in £50.00 cancelation fee.
These Terms are governed by the laws of England and Wales, and are subject to the exclusive jurisdiction of the Courts of England, and Wales.
This agreement is treated as made as soon as we place a Cleaner with you.
Star Team Cleaning Company Limited reserves the right to amend the Terms & Conditions as necessary.